Warranty Policy

 

What is the Warranty Policy for Titan Watches?

All titan watches come with a 2-year Warranty policy. For Fastrack and Sonata we have 1 year warranty. The following conditions will be checked before providing Warranty: 

• The watch has not been repaired elsewhere
• Warranty only for the internal mechanism such as repair or replacement of internal components, not replacement with another watch
• Replace the battery within the warranty period (1 year for battery warranty)
• Warranty is only valid when the watch has a valid warranty book/Order confirmation from Titan Vietnam and has complete information such as: watch code, place of sale, date of purchase, buyer information and must be in specified warranty period.
• Warranty period is calculated from the date of purchase recorded on the warranty book/Order confirmation from Titan Vietnam

     Conditions not covered by warranty: 

• There is no warranty for indirect consequences of the user's improper use of the watch
• No warranty for watches that have been repaired at non-genuine locations
• No warranty for external parts such as: shell, glass, wire, beads, External parts are repaired for a fee with the customer's consent.

Service centers can be located: 

Swiss Watch Group
Flat 110, Sunrise Building, Sheikh Zayed Road, Al Safa 2, Dubai, U.A.E